How can we help?

Send a private message to the Travel Kone support inbox. We respond as soon as practicable during Australian business hours.

Travel Kone uses Identity Kone for sign-in. Travel Kone does not receive your password. If sign-in fails, return to the Travel Kone home page and try again.

Your name, profile picture, language, time zone and traveller details come from Identity Kone. Use Manage your Kone account from the user menu to change them.

If a trip will not load or a change is refused, reload it before trying again. Travel Kone protects records with version checks so one person does not silently overwrite another person's change.

For an incorrect place, date, traveller, cost or booking reference, open the relevant Journey, People or Costs section and edit the record. Contact support if the information cannot be changed there.

For a booking made through Travel Kone, open its Manage view and quote the support reference when contacting us. The booking confirmation or voucher may also name the airline, hotel, tour operator or booking provider and give their direct contact details.

For a departure, check-in or service happening soon, contact the travel supplier directly first. Travel Kone is a planning and booking service; it is not an emergency, consular or medical assistance service.

In an emergency, contact local emergency services. Australians overseas can also seek current advice and consular contact details from Smartraveller.

Our Privacy Policy explains what information Travel Kone uses and who receives it. The Terms of Service explain the rules for using Travel Kone and making bookings.