Privacy and terms

WORK KONE PTY LTD (ABN 68 700 623 767) operates Travel Kone. In this policy, Travel Kone, we, us and our refer to WORK KONE PTY LTD.

Questions, access requests and privacy complaints can be sent through our contact form.

Depending on how you use Travel Kone, we collect or receive:

• Account information: identifiers, name, email address, profile picture, language and time zone received from Identity Kone. Identity Kone handles your password; Travel Kone does not receive it.
• Trip information: destinations, dates, transport, accommodation, activities, tasks, notes, travellers, sharing choices, booking references, budgets, costs and payments you record.
• Booking information: selected offers, traveller and contact details required by a supplier, quote and support references, booking status, tickets, seats, baggage and cancellation or refund information.
• Support information: messages, screenshots and other information you give us when asking for help.
• Technical information: a visitor identifier, session and app-device identifiers, notification token, browser and device information, request records, diagnostic data and security events.

A trip organiser can add information about other travellers, including children. The organiser must be entitled to provide that information and should tell those travellers how it will be used.

Card details are entered in the booking provider's hosted payment form and are not received or stored by Travel Kone. Identity Kone, rather than Travel Kone, receives your sign-in password.

Where a supplier needs passport or similar document information, Travel Kone may retrieve permitted traveller details from Identity Kone or pass details entered during checkout to that supplier. Travel Kone does not keep passport numbers or passport images in the trip plan.

We use personal information to:

• authenticate you and keep your account secure;
• create, display, share and synchronise trip plans;
• search, quote, book and manage travel products you request;
• calculate dates, local times, occupancy, costs and itinerary coverage;
• send service messages and notifications you enable;
• answer support requests, investigate faults and prevent misuse;
• meet legal, accounting, fraud-prevention and security obligations; and
• improve Travel Kone using aggregated or de-identified information where practical.

We disclose information only as needed to operate the service, including to:

• Identity Kone, for sign-in, account information and traveller details;
• people you share a trip with, according to the access you grant;
• booking and travel suppliers, including LiteAPI/Nuitee, airlines, hotels, tour operators and their payment or servicing providers, when you search for, buy or manage travel;
• Google Maps Platform, when place search, maps, routes or location details are requested;
• technology providers that host data, deliver notifications, monitor reliability or otherwise process information for us; and
• regulators, courts, law enforcement or advisers where required or reasonably necessary to protect rights, safety or the service.

We do not sell personal information.

Travel plans are international by nature. A travel supplier may process traveller information in the country where a service occurs or where that supplier operates. Our technology and booking providers may also process data outside Australia. Privacy protections in those places may differ from Australian law.

Travel Kone uses cookies or equivalent app storage to keep you signed in, secure requests, remember whether you are using the iOS or Android app, and distinguish visits. Checkout and interface state may be held temporarily in your browser. Blocking essential storage can prevent the service from working.

We use access controls, encryption in transit, audience-restricted credentials, audit records and other safeguards appropriate to the information. No internet service can promise absolute security.

We keep information while your account or trips need it and as required for bookings, support, security, tax, accounting and legal obligations. Retention periods vary by record. We delete or de-identify information when it is no longer reasonably required, subject to backups and legal obligations.

You can correct most trip information in Travel Kone and account information in Identity Kone. To request access, correction or deletion of other personal information, or to make a privacy complaint, use our contact form. We may need to verify your identity before acting.

We will investigate privacy complaints and respond within a reasonable time. If you are not satisfied, you may be able to complain to the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this policy as Travel Kone or the law changes. We will publish the revised policy here and change its effective date. If a change materially affects how we handle information, we will take reasonable steps to bring it to users' attention.

These Terms of Service form an agreement between you and WORK KONE PTY LTD (ABN 68 700 623 767) when you access or use Travel Kone. If you do not agree, do not use the service.

Our Privacy Policy explains how we handle personal information.

Travel Kone helps people plan trips, collaborate, keep itinerary and cost records, search travel products and, where enabled, make and manage bookings. Features may differ by device, account, destination or supplier and may change over time.

Travel Kone is not an emergency, medical, immigration, visa or consular service. Information in an itinerary is not a substitute for checking current requirements and confirmations with the relevant authority or supplier.

• You must provide accurate information and be legally able to enter this agreement.
• You are responsible for activity under your account and for keeping access to your Identity Kone account secure.
• You must promptly tell us if you believe your account or a shared trip has been accessed without permission.
• If you act for another traveller, including a child, you confirm that you have authority to provide their information and make decisions for them.

You retain ownership of trip notes, plans and other content you provide. You give us a non-exclusive licence to host, process, reproduce and display that content only as needed to operate, secure and improve Travel Kone.

You control whom you invite to a trip and whether they can view or manage it. People with management access can change or remove trip content. You are responsible for sharing only with people you trust and for having permission to include information about other travellers.

Travel products are supplied by third parties such as airlines, accommodation providers and tour operators. Travel Kone helps present and transmit your request, but the supplier provides the travel service. The supplier's fare rules, booking conditions, check-in rules and other terms also apply.

Prices, taxes, availability, schedules and inclusions can change until a booking is confirmed. You must review the traveller names, dates, destination, cancellation terms, total price and other details before paying. A plan, search result, quote or pending status is not a confirmed booking.

For bookings processed through LiteAPI/Nuitee, that provider may act as merchant of record, payment provider or booking intermediary as disclosed during checkout. Your card statement may show its name rather than Travel Kone.

You authorise the displayed booking provider to charge the amount you approve. Travel Kone does not store your card details. Currency conversion, bank and card fees may be charged by others.

Changes, cancellations, credits and refunds depend on the supplier's terms and may carry fees. Some products are non-refundable. A request is not complete until the supplier or booking provider confirms it. Refund timing can also depend on banks and card networks.

You are responsible for:

• checking all itinerary and booking details against current supplier confirmations;
• passports, visas, entry rules, health requirements, insurance and fitness to travel;
• arriving on time and complying with supplier and local rules;
• keeping suitable independent copies of critical tickets and confirmations; and
• the accuracy and legality of information you provide.

You must not:

• use Travel Kone unlawfully, fraudulently or to harm another person;
• access another person's account or trip without permission;
• upload malicious code or interfere with security, availability or rate limits;
• scrape, reverse engineer or automate the service except through an interface we expressly provide; or
• use supplier content or pricing in a way that breaches applicable supplier terms.

Travel Kone, its design, software, branding and original content belong to WORK KONE PTY LTD or its licensors. We give you a personal, limited, revocable and non-transferable right to use the service in accordance with these terms. Third-party maps, photos, reviews, prices and travel content remain subject to their owners' rights and terms.

We aim to provide a reliable service but do not promise uninterrupted or error-free operation. We may maintain, change, suspend or discontinue features. Identity Kone, maps, notifications, booking providers and travel suppliers are separate services, and their outages or decisions may affect Travel Kone.

Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.

To the extent permitted by law, Travel Kone is provided on an “as available” basis. We do not guarantee that supplier information is always complete or current, or that a particular travel product will remain available.

To the extent permitted by law, WORK KONE PTY LTD is not liable for indirect or consequential loss, loss caused by inaccurate information you provide, or the acts, omissions, delays, cancellations or insolvency of a travel supplier or other independent third party. Any liability that cannot be excluded is limited only to the extent the law permits.

You may stop using Travel Kone at any time. We may restrict or suspend access where reasonably necessary to protect users or the service, investigate suspected misuse, comply with law or address a serious breach of these terms. Provisions intended to continue after termination, including ownership, payment obligations and lawful limitations of liability, survive.

We may update these terms and will publish the revised version with a new effective date. If a material change affects existing users, we will take reasonable steps to give notice. Continued use after the change takes effect constitutes acceptance where permitted by law.

These terms are governed by the laws of Australia and the applicable laws of the Australian State or Territory with jurisdiction. Before starting formal proceedings, please contact us so we can try to resolve the dispute, unless urgent relief is required.

Questions about these terms can be sent through our contact form.